Originally Posted by sweets61250

Booked an award seat for a family member. The booking went through but the points didn't get deducted. So I called the help desk to confirm if the ticket is valid.

Was told that ticket is not issued as you cannot book tickets for other people as you don't have 5 revenue tickets in the last 1 year. This is a new rule started from May 8th 2023 since the new website has started. Would have been embaressing if the passenger would have reached the airport to board the flight.

In March 2023 I have booked more than 10 award bookings for various family member. They reconfirmed these tickets are valid.

Just for info for everyone.