Originally Posted by
avogadro
Update from me.
I contacted them yet another time and they finally acknowledged that I met the requirements and granted me a-list... through the end of the year! Maddening.
I'll probably requalify for a-list this year so I don't really need the actual 12 months but I'm pissed enough at this point to open yet another case to get my full twelve months.
I don't understand why this has to be so hard.
I could write a few lines of code to make this process automatic and save the hours of customer service time that I've now wasted.
It's hard because you didn't read the rules or didn't meet the terms of the promotion. Of course, Southwest could make this even easier by promoting more generous terms but they are honoring the terms of the promotion they published so it should be difficult to get too upset with them. Sometimes we need to look at our own actions and the results they create, too.