Originally Posted by Koru Flyer

Looking for some GUF rules help. Being in Australia for some reason they have to use the USA trade support, after India gave up, rather than U.K. for assistance with the GUF. I have run into two issues.
1. I am travelling on a revenue ticket and my family (3) are on the same flights but using the GUFs. TA reported that I need to be on the same PNR. But the same BA trade support said that each GUF must be on its own PNR. So the two do not compute. We are all in the same household (both officially by BA and in reality).
2. Trade support are saying that codeshares are not allowed. Agree that I cannot upgrade the codeshare, and it must be the BA number, but I believe that rule was removed a couple of years back. I am not trying to upgrade a AA booking.

anywhere I can point to. Happy for people to say they have not had no issue here, nor have I in the past. So am looking for actual T&Cs.

And yes I am lost why they do not allow the robot to agree/decide and keep on checking with trade support!

cheers,

KF