FlyerTalk Forums - View Single Post - FAQ : 4pm Elite Checkout Guarantee (General Discussion)

May 17, 2023 | 1:51 am

#702

Marriott Bonvoy Lurker II

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 1,408

Quote:

Originally Posted by Coffeemadman

For the love of all that is holy and our mental health from this thread, would you be able to really explain the exact rules surrounding a guaranteed benefit for Platinum and above for all Marriott Bonvoy properties (with the exception of resorts and such) of 4:00pm check out.

Not subject to availability, but an actual hard-line guaranteed benefit. Which it appears to state clearly.

Would likely make many a-folk’s day!

Dear Coffeemadman,

Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit.

Above benefit can be viewed in the Loyalty Program Terms & Conditions 4.3.c.v.

If a participating property refuses to provide the benefit during stay, member can call our Loyalty Support listed here https://www.marriott.com/help/loyalt...mer-support.mi for immediate assistance. Or share the feedback with us and we will be pleased to look into it.

Please feel free to contact us if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

Reply