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FAQ : 4pm Elite Checkout Guarantee (General Discussion)
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May 16, 2023 | 10:02 pm
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Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
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Feb 2019
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Marriott Bonvoy
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Quote:
Originally Posted by
rkb2530
I just got off the phone with the Westin Lombard attempting to confirm that they honor the 4pm Elite check out. Got quite a bit of push back insisting it is by availability and they follow the program. I will most likely cancel my reservation and stay elsewhere. Maybe we should have a thread where we can list the locations that violate the terms so we can name'em and shame'em.
Hello rkb2530,
We are sorry to hear about this. We are pleased to look into it for you. Please send a private message to us with your reservation details, member number, full name, recorded email address and a past stay details (hotel name and stay date) for account verification purpose.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
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