Originally Posted by OfficeGlenn

The Front Office Manager I dealt with was none too pleasant, and honestly I did not want to engage with her any further.

I still haven't received the 5000 Points she promised despite a follow up e-mail to her (with no response).

The other thing I would say about this hotel is that it can get quite noisy. There appears to be live music emanating from the roof top bar some nights which can get very loud. Most nights we were at Disneyland and stayed pretty late so didn't hear it, but the one night we were in our room around 10 PM and the noise was thumping. There is also some quieter music that we heard from the mall overnight, which may be an issue for those that might be noise sensitive.

To top it off we also had a billing issue. I made sure to check my bill before checking out, but then some additional charges showed up on my credit card. These charges should have been covered under the $25 daily resort fee. I had to call accounting and get it fixed.

Earlier in the trip I stayed one night at the Westin, and felt their hard product and service was superior in every way, and would probably look to stay there next time.