Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 2,090
2 weeks is nothing for this type of claims.
Lufthansa almost took a year to process such a claim... Even being a First class passenger!