Originally Posted by
OhDoctor
but how hard would it be to spend 5 seconds saying something along the lines of: "I see you're a Globalist, thank you for your loyalty. Can I offer you two bottles of water?" Is there really no brand standard greeting at these properties? Has there ever been one?
That’s pretty much the experience I had this week, twice, at HPs. As a mere Explorist to boot.
Also followed by “Will you need late checkout tomorrow?” And then the breakfast spiel.
I think it is the brand standard, but some properties or staffers don’t follow the standard.
If you weren’t offered the water you deserve and it’s not waiting for you in the room, I would mention that in the post stay survey.