Originally Posted by
UAL320
I guess my thought is United is in a partnership with ET - there's ultimately someone at a managerial level that should be able to connect with an ET manager and remedy the situation to uphold the contract that was made (and they confirmed).
My understanding is that there is a liaison for this, but how to contact might be difficult to find, and ultimately ET has discretion on opening up space, so it's never guaranteed to work.