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Thread: Award Travel Question - Changing Booking through United with travel on ET issues
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Old May 15, 2023 | 7:58 pm
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WineCountryUA
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Originally Posted by UAL320
.... I guess my thought is United is in a partnership with ET - there's ultimately someone at a managerial level that should be able to connect with an ET manager and remedy the situation to uphold the contract that was made (and they confirmed). ....
IANAL, so not going to discuss at a legal level, but UA has no more obligation then any other travel agency in this situation (the UA COC makes it clear their only obligation is refund -- UA is not required to provide transportation).
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