Originally Posted by
UAL320
The supervisor admitted on the phone that the company had violated their contract of carriage but that there was noting they could do.
Agreed that this sucks, but if the itinerary never ticketed, I'm not sure how this would be a CoC violation or that UA would be liable beyond a refund.
Originally Posted by
WineCountryUA
However, UA will get you there on UA if possible and that is what you should push for -- UA flies to CPT and JNB and should be able to make you whole.
It appears the OP is originating in Europe, so the UA operated flights may not be a viable solution.