FlyerTalk Forums - View Single Post - GUIDE: EC261 / EC 261/2004 “EU” complaints, compensation and AA
Old May 14, 2023, 12:47 pm
  #28  
contractor
 
Join Date: Nov 2015
Posts: 158
ok, a bit of a weird one.

I booked a business round trip ticket a few weeks ago and did online check in today and paid £398 to upgrade to 1st and got a confirmed seat.

An hour ago AA called me to say there is an equipment change and I'm being refunded my £398 and given a $600 trip credit valid for one year. I obviously wasn't expecting the call and so was a bit cagey on my response as I wasn't sure what rights I'd be giving up here. I asked if this was a UK261 scenario and the rep said yes. At that point we left it there and I'm now back in J on the same out bound flight from LHR tomorrow.

Based on what I can tell this is 75% of the outbound cost (so given it's a £4000 flight, that's likely 75% of 2k), or would there be some weird clause due to it being a last minute upgrade?
contractor is offline