Originally Posted by olouie

I keep saying this is likely due to inexperienced agent and likely little to do with language, but observation is that at time we were there the other agents were helping in english and no one else got questioned about baggage and had much faster check-ins. I think that if we had used English the agent likely would not conveyed their incorrect opinion about baggage limits which would lead to a shorter interaction. This is common with JAL agents that if they don't really know the other language very well they often just want to get the interaction over with. Also common if you watch other airlines/transport employees interacting with customers.

More evidence of new workers being the issue is the F lounge staff. Used to be some of the best, but not so much anymore. Shadow of its former self (but I do like the table service however that app is horrible requirement).