Applied for renewal for my father yesterday. This morning I got an email from Passport Seva letting me know that he has to go through the entire verification process all over again.
This is what the email said:
Option 1: APPLY FOR BACKGROUND VERIFICATION FROM INDIA (Applicant to visit Passport Seva Kendra (PSK)/Regional Passport Office (RPO) in India)
Step 1 : Register through the Passport Seva Online Portal (www.passportindia.gov.in). (Click on "Register Now" link on the Home Page).
Step 2 : Login to the Passport Seva Online Portal with the Login ID created in Step 1.
Step 3 : Click "Apply for Background Verification for GEP" link.
Step 4 : Fill in the required details in the application form and submit.
Step 5 : Click the "Pay and Schedule Appointment" link on the "View Saved/Submitted Applications" screen to schedule an appointment. Online Payment of fees is mandatory for scheduling appointment at all Passport Seva Kendras/Passport Offices.
Step 6 : Click the "Print Application Receipt" link to view/print the application receipt containing Application Reference Number (ARN)/Appointment Number.
Step 7 : Visit the Passport Seva Kendra (PSK)/Regional Passport Office (RPO) where appointment has been booked, along with original documents. Check "Documents required for Background Verification for GEP" link on the Home Page to know about the documents required.