Originally Posted by chewy3

It is very difficult to use a suite upgrade at this property. Even if it shows on the website they will claim it's sold out and magically after your call is over it will be removed from the website. I had to escalate several times over a week period in order to finally get them to cave. Hyatt really needs to be able to empower the phone agent/concierge to confirm the upgrade on their end without having to contact the property.