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Thread: "Alien Resident" Refused UA check-in due to missing information
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Old May 12, 2023 | 8:10 am
  #30  
Xyzzy
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Originally Posted by JAXPax

Having a print-off of the rules for your situation I think is helpful. It is not going to convince an agent on its own, but may help guide them where to look to verify, so I thank the person who mentioned that they come prepared with that.
THANK YOU for writing the above! I'll echo your final suggestion -- that having a printout of something that proves your point is key. I've had instances where a rule had changed (ex: no visa required for US passport holders to enter Brazil started shortly before the lympics) and they didn't believe me. But AC was willing to look it up and communicate with HQ because I showed them evidence supporting my point. After a 30min wait we were allowed to check in.
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