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Thread: Denied boarding (EWR-IST-ASB) refusal to assist
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Old May 12, 2023 | 6:31 am
  #4  
SK AAR
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It normally takes around 1 week or slightly more to get an answer from TK to a feedback.

Check-in staff has no authority to amend a ticket (in a voluntary rebooking situation like this). Did she talk to ticket office at EWR? Also for rebooking EWR-IST-ASB to EWR-IST only, TK CS would be looking for award availability for EWR-IST first; it is not just a matter of removing a segment as you changing the award ticket completely.

DId you try to contact the local TK ticket office to assistance/intervention?
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