Originally Posted by
kithytom
On an UA flight from ORD-YVR,
One of my colleagues holds a passport/citizenship that require a Visa to enter Canada, but he also holds US Green Card. The UA staffs at check-in counter sturburnly refused issuing him the boarding pass because they said he did not apply for the
eTA. After about half hour of arguing and checking, the supervisor eventually issued him the boarding pass, and we were the last two boarding the plane.
I had this issue on AC once. I found it much quicker to apply for an eTA at the check-in counter. Took five minutes, cost was minimal, approval was instant and saved me half hour of arguing with check in staff and possibility of missing my flight.