Originally Posted by CPH-Flyer

What was the agent doing for 30 minutes? Even at the height of the pandemic restrictions across the world, when Japan departure documents, transit country requirements, and arrival country requirements needed to be reviewed in details it did not take 30 minutes to process the verifications and check in.
Unless there were some issues with the tickets or flights being cancelled, I just don't see how they can use that much time. But I'd be curious to learn what was driving it.