Originally Posted by
Kacee
The notion that UA will provide (and constantly update) training on specific country entry requirements is not realistic. And I'm not sure the interface is the real problem - there's an inherent challenge in reducing a relatively complex notion (entering country A using a passport from country B and residency document issued by country C) into a one or two word drop-down menu choice is always going to present a challenge. Ultimately, the check-in agents need to be properly trained and have a basic level of competence with UA's Timatic interface. They should know which menu selection is correct in the A-B-C scenario, rather than defaulting to an incorrect option due to a lack of knowledge/training.
Right, this seems like a training issue.
MatthewLAX -- not sure how many readers you have on green cards, but this might make a good PSA. Also, if you cared to reach out to UA and ask if the Timatic interface has changed, and whether or not check-in agents are getting updated training, that would be an interesting data point. I don't see a launch date for TimaticWeb2, but that's definitely not the same Timatic interface UA put out to users in the past -- so I wonder if maybe they updated Aero at the same time they updated the web.
Just a thought.
