I dunno what made me look at this post--thought it had to do with MYPOINTS.com, not the notorious POINTS.com,
but read this site link below and be ready to wait...
and wait...
and wait...
www.theothersideoftraveling.com
(particularly, page 7 of the site, or:
http://www.theothersideoftraveling.com/page7.html)
Points.com has automation and can be horrible at keeping its promisses or in facilitating ANYTHING manually or after the fact even if you are right!
You will find they have done this on a massive scale before. The site above shows you how but the issues was never fully resolved for everyone affected.
I am waiting to see if someone like yourself happens to have some legal position or clout enough to take this sort of complaint a step further...
With that, I can only wish you good luck!

MM
& do let us know what happens...