I had one company charge me for insurance coverage that I had said that I did not want. They were adamant. I said that I would contest the charge with my CC company. They relented.

Another time I came back without a wheel cover. I hadn't checked it before I left the lot. I told them flat out that I had not hit a curb and was sure I was not at fault. Gave them the same story about contesting the charge if they wanted to push it. They gave in that time, too.

Both times were discount places. It may have been that the agents themselves were sympathetic. I did not get angry, but was calm clear and persistent.

My credit card company did back me up the only time I ever called and said, that charge is an over charge for something I did not agree to while accepting liability for the legitimate portion. It was not a car rental - a long time ago, so I don't remember the cirumstances.

My point is simply that the rental company does not always have the last word when something gets hinky.

Best wishes,

Teacher49