Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,085
Just got off HKG-LAX and it was a miserable experience.
the food was atrocious (and the menu now streamlined to be identical across the 3 long haul F flights)- there’s no ‘nice’ protein at all (steak, lobster etc). Eggs were completely cooked wrongly.
The crew were inadequately prepared, kept missing minor service items and were lacking in polish and at times simply rude (a good crew on AA/UA/BA would beat them tremendously). The SP struggled to use the ipad and properly set the table for any kind of meal service.
On the way back, CX has been too cheap to designate the QF F lounge as its official FCL lounge so I won’t be able to utilize my DM benefit to guest two pax in.
pictures (disappearing soon) on my feed for reference if anyone’s interested.