Originally Posted by BearX220

She had been able to access my record and saw that on the day I put the redemption through last year, I was sent four different email confirmations at different hours, each presenting a new, different calculation of taxes and fees. (Now I remember.) The trail suggests someone on the partner desk pulled the booking and worked on it manually, miscalculating the partner booking fee (first subtracting it, then doubling it, etc.) and in so doing may have led EI to think it was not paid properly, or only half-paid. (Although why EI would display the res as intact on its own system, and even happily assign two seats, is a mystery.)