Originally Posted by
Polytonic
The phone rep and I went through every single ledger item YTD using the full activity details interface you've described. 3321 does not appear anywhere in this year's ledger (or last year's for that matter). She seemed just as genuinely puzzled as I am, and was actually the one to suggest checking my emails from United that I could use to submit as proof of balance on indicate dates when I wrote into the servicing center.
The UA emails are not the best of data, those numbers are not the balance as of the data of the emails but rather older data. So not best evidence of an issue.
The .cvs file does go back farther, to 1/1/2020
Does your awardwallet have historical data to compare to the .cvs file?? merge them to crosscheck entry by entry?
Unless you can point to a specific incorrect / missing entry, I doubt you will get anywhere with UA.
Computers don't make basic math errors, so there must be a bad record and you will have to find it.
I keep my own records, and have never found a UA mistake that was not related to a recent activity (with the flight posting, usually irrops / partner issue). This were rare but having detailed records I can point to the specific issue.