Originally Posted by
WineCountryUA
Do you keep any records of miles withdraws or deposits? This could be posted to a date months old. Even a recent entery can be back dated
Try this, similar to prior suggestion but a little different with more details.
Go to View My UA
then View full activity details (under My activity)
Then at Mileage activity details. do the Downland , a .cvs file will appear, open (it will use excel on most systems) and the you have all activity since 1/1/2020. Search that for 3321 miles -- column I.
Or search for an negative activity -- this could be multiple item, anything unexpected?
The phone rep and I went through every single ledger item YTD using the full activity details interface you've described. 3321 does not appear anywhere in this year's ledger (or last year's for that matter). She seemed just as genuinely puzzled as I am, and was actually the one to suggest checking my emails from United that I could use to submit as proof of balance on indicate dates when I wrote into the servicing center.