Originally Posted by
Polytonic
I had a balance of 311,485 miles on April 10th, and an email from United (one of those "invitation to events") with that exact figure stating as such on the header.
At some point between April 10th and April 30th, 3321mi disappeared from my account with no record of it in the ledger. I have an email from May 5th (another one of those "invitation to event") showing a balance of 309,388.
The only interim activity was a flight posting for 1224 RDM and an award ticket/redeposit, both of which posted correctly.. So 311485 - 309388 + 1224 = 3321 which matches my balance history tracked by AwardWallet.
The agent I spoke with over the phone said her system used to give them a readout of the starting balance each month, but that it no longer does that. She recommended writing in as the servicing center keeps a YTD balance record that is inaccessible to her (but asserted that the information does exist).
Do you keep any records of miles withdraws or deposits? This could be posted to a date months old. Even a recent entery can be back dated
Try this, similar to prior suggestion but a little different with more details.
Go to View My UA
then View full activity details (under My activity)
Then at Mileage activity details. do the Downland , a .cvs file will appear, open (it will use excel on most systems) and the you have all activity since 1/1/2020. Search that for 3321 miles -- column I.
Or search for an negative activity -- this could be multiple item, anything unexpected?