Originally Posted by
KRSW
One review in and of itself, probably not. BUT, let's say you're looking at an older, large hotel, which has a chilled-water HVAC system. You see multiple reviews in recent months up until 2 weeks ago about the AC not working. Would you stay there? I won't. If you see multiple complaints about poor housekeeping (w/photos), would you stay there? I won't. The whole point of hotel chains was to deliver a consistent product wherein customers knew what to expect. When chain's corporate offices let hoteliers get away with deviating from brand standards, the value of a brand is diminished, which means reduced value to the customers and other hoteliers flying the same flag. I remember when Wyndham used to mean nice properties. Not anymore.
I'm curious to see which matters more to the guest experience. As I mentioned above, I'm taking notes and will share when I have enough data points, but so far there's one management group which has managed multiple hotels I've stayed at. Every single time has been a 11 out of 10, quality and service well above what I was expecting and well above other hotels with the same flag. In many ways, they're doing what Marriott corporate should be doing.
Honestly when I look at most hotel reviews the vast majority are positive. I would say 90% of the girls I look at average 4 or better. Probably higher. So even though it's a minority of people reviewing, most reviewers are giving positive reviews. The negative reviews with photos definitely are worth weighing when deciding on a hotel
It's interesting about the ownership group. I've honestly never paid attention to that. But I also don't spend 100 nights a year in a hotel. Would be nice to know which groups were best and to find a way to focus on those hotels for stays