Originally Posted by mfrankel

I have tried to call and chat with Hilton for over 2 hours. Overnight my Hilton Honors account (which is ON my Hilton Amex) has just disappeared with the over 600K points in the account. I call and they say they have no record. I give them multiple past reservations (of which I have confirmation numbers with the Hilton account #) and they keep saying okay let me refresh my screen. Then they give me the same answer as there is no account. So frustrated. Does anyone have guidance.
Thanks