Originally Posted by
let_BAegones_be
It seems like that the crew had good intentions but not the skills, and in time they will learn.
I'm sorry, but acknowledging being asked for a drink and not delivering said drink is not a lack of skill that the crew will learn, it's a mindset. This mindset is prevalent throughout the organisation (some would say modern world) where the vast majority of employees simply don't care enough anymore. And this on a day that IAG announce unexpected profits.