Originally Posted by
anteater
I have had similar no-notice cancellations when I have booked a backup ticket to get home (e.g. winter / SEA IRROPS),and this experience is extremely frustrating. The only reason I noticed that a cancellation had occurred was because I went into my AS app and it displayed the, "A trip has been removed from your account" notice. Well, OK.. let anteater scroll through the Trips pane to see what is missing. In all of the scenarios, there was no email and I was not automatically refunded; I had to contact AS.
AS could should improve this functionality.
Ugh, I didn't even get that notification in the app. I was just going through my reservations because I was planning on canceling the mileage R/T anyway and wanted to double check it was the correct reservation to cancel. That's the only reason why I noticed the other one was missing... Agree that this is super frustrating, especially for frequent flyers who have lots of AS reservations to sift through. And I'm wondering what would have happened if I hadn't noticed it until much closer to the trip and the airfare would have skyrocketed - would they have honored my original reservation? Just taken my money and left me out in the cold?
