FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old May 8, 2023 | 12:28 pm
  #427  
shimps1
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Join Date: Nov 2016
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Missing Points from Stay- Confirm Amount

I stayed at the Hilton Moorea Lagoon and Spa from 4/16-21. As of now, I am only showing 1000 points posted from the stay (Diamond MyWay bonus). The stay was booked through Hilton.com, and the upgrade was paid directly to the hotel, so I should be eligible for points from the booking and the upgrade.

I was also registered for the Honors Double Up & Explore Promotion, so I should get double points for the whole amount, as well.

The total spent for these two items was 688,670 XPF, the local currency for the hotel. As a Diamond member, I should get 20 points per $1 spent, and also, due to the promotion, 2x that amount, so I should be credited 40x points per dollar spent. 688,670 XPF to USD is roughly $6,330 USD, so this should amount to about 253,200 points credited to my account.

Is this math correct? I wanted to wait a few days before contacting Hilton about it, but since it has now been almost 3 weeks, I am going to send a missing stay request. I have my folio and receipt for the upgrade ready to send in, but wanted to make sure I was correct on the amount before contacting them.
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