easyJet have a habit of doing this merry-go-round, I’ve heard of this happening to quite a number of travellers. Do appreciate it is the traveller who is entitled to UK/EC261 compensation and not the person who booked the tickets so bear that in mind when claiming.

If EZY continues to give the go around you might wish to consider complaining via AviationADR. To be eligible to make a complaint against easyJet, you must have already complained to easyJet directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given easyJet eight weeks to respond to your dispute. AviationADR can only deal with unresolved complaints. You will find the details here:

https://www.aviationadr.org.uk/how-t...asyjet-flight/

If you have any further questions or need any guidance on the process please do come back here.