Originally Posted by
kbooks66
Just to reiterate what I am seeing. I had something like this happen the the other way around. I had this happen with a Sea to HNL route booked with Avios but on Alaska Metal, and is actually surprisingly common with award bookings. Essentially, when there is a schedule change or a flight number change the airline issuing the ticket (in your case Alaska) needs to reissue the ticket, which is essentially a confirmation that you have accepted the schedule change. While normally you would do this online, airlines have issues doing this online for flights operated by partners (I also had this issue come up with Avianca issuing a rewards ticket flown by Eva Air).
Not accurate. AS does not
need to reissue the tickets when there is flight number or time change, but no routing change and no change in the number of flight coupons and no add/collect or refund. It merely needs to revalidate the issued ticket coupons to the new or changed flights. But AS policy is for a full ticket reissue in all circumstances. I've no idea how many keystrokes this takes on native SABRE, but on native APOLLO, it is 4 characters and enter, and voila, done. Maybe for accounting purposes it (and perhaps other airlines) prefer to reissue. Or maybe the partner contracts require a reissue. But technically, a reissue is not required.