FlyerTalk Forums - View Single Post - FAQ : "Room will only be guaranteed until 6:00 PM on the day of your arrival"

May 7, 2023 | 2:37 pm

#50

yyzflyer

Join Date: Nov 2001

Location: Toronto, ON

Programs: Marriott LTT, AA LTG MM, AC 25K

Posts: 3,958

Since when is this a thing? [Reservation is not guaranteed if you arrive after 6pm]

Was working on a few future reservations today and came across this at a couple of hotels:

Quote:

Member Rate Flexible

Additional Information

Commissionable Rate

Holding Your Reservation

Your reservation is not guaranteed if you arrive late. Please note that your room will only be guaranteed until 6:00 PM on the day of your expected arrival.

Cancelling Your Reservation

You may cancel your reservation for no charge before 11:59 PM local hotel time on xxx, 2024 (2 day[s] before arrival).
Please note that we will assess a fee of 208.08 USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.

So if I understand this, if my flight is delayed or I get stuck in traffic I don't have a room after 6pm despite a credit card guarantee. On the other hand I have to cancel 2 days out to avoid a charge. How is this a Flexible rate? This is a standard roadside hotel - not a special event or anything similar, and I've come across others with the same disclaimer recently.

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