Several weeks ago, I booked a reservation at the Park Hyatt Los Angeles for three nights, using the Hyatt Web site.
I've just learned that I need to arrive in Los Angeles a day earlier, meaning that I'd like to extend my stay by one day. Fortunately, the hotel has availability for the "extra" night.
Ordinarily, I'd simply:
- Book a new reservation for four nights.
- Cancel my old reservation.
However, I just discovered that the hotel is full for one of my original three nights.
Also, the rate is now higher than it was when I confirmed my reservation.
So, should I book a separate reservation for the extra night (and then explain the situation when I check in)?
Or should I call and ask about modifying the existing reservation? If so, should I call the hotel or Reservations?
Thanks for any advice.