Originally Posted by
markcc13
I called the hotel (which is a lower tier brand) and spoke to the GM asking how they were going to resolve the matter. They were completely unempathetic and said that it was not our problem and they would be doing nothing to compensate me or otherwise. I told them that this was horrible customer service and the GM was very quick to say that she would be happy to cancel my reservation and I can stay somewhere else.
This is the quickest avenue to having a business act unempathetic towards you. "How are you going to resolve my matter of my expired card?"
I remember in my time working with the public. "No one contacted me." "It shows you were emailed here." "Well who checks that?!"