I am aware on-board crew can be hit and miss, but customer service seems to be outsourced to India and Spain from my experience. I raised an issue back in March about not being able to use a evoucher on a booking over the web. I was ticketed over the phone but a price difference, stuck in a ticket and was told I cant use a eVoucher once the booking has been made. If the Spanish rep had bothered to check, I used the eVoucher against it. Its been a month since my reply and no response.

Come last week, so I was stranded and booked a new ticket, actually the BA site would not ticket and kept throwing up errors. I called BA and a very lovely women looked into it and advised there was a issue with the site and I will book it over the phone. After booking I noticed a OTA had the flights cheaper so submitted a price match, only to be told sorry you need to have booked on ba.com. I replied to explain the agent noted the booking of the issue yet no reply.

It seems BA customer service really do need some lessons in customer service themselves. I was going to ignore the service in J which was comical to say the least. Ran out of meal trays, crew forgot the meal service for the row I was on and only when we asked, did they apologise and explain only pasta was left.