Originally Posted by
onne81
This is a recurring problem for most customers. And The customer care process with Iberia is very frustrating.
you could try contacting Iberia on twitter via dm. The webcare employees are more helpfull and sorted this out for me more then once.
Thanks for the suggestion. For an English language person, should I try Iberia_en (English language) twitter or Iberia? Iberia shows up as 'verified' on Twitter, but Iberia_en does not. (It's possible Iberia didn't want to pay to verify 2 accounts.)
They also have a WhatsApp channel. Might that work?