I'm having trouble logging in to the Iberia Plus site. It didn't accept my password (which I'm positive was fine). I then tried a reset password, and I got the link on my email address. However, I get an error 'Sorry, we're temporarily unable to retrieve your password' when I try and update.

I tried calling their customer support, they were almost totally useless, First they said they could send me a reset password link (although I told them it wasn't working). Then they suggested using their contact web page to send a customer service request. I did that,, describing my problem in detail and in a few hours got back what looked like a machine generated email to just login from the top right hand corner login menu. Needless to say, this is totally useless.

The email also said that if I wasn't satisfied with the response, I could go back to the contact web page and ask for a follow up. Unfortunately, that page now keeps saying the email address I typed there is invalid (the same emai address l that received all of their other messages) and refuses to let me send the form.

I called their customer service again, and the person kept telling me to wait for a week for a response to my contact message. She completely ignored my repeatedly telling her that IberiaPlus seemed to consider the request I made closed. Then she claimed she couldn't hear what I was saying (a lie, IMHO).

I tried with 4 different browsers on 2 OSes. The website still doesn't work. This is infuriating. Questions

1) Should I wait a few days in the hope the request is actually open and they'll eventually fix my problems?

2) Should I try and create another account, and do all interactions from this point on with the mobile app, which may be less buggy? i have a Chase credit card linked to the Iberia Plus account, but not many (if any) miles on the account., so I might just be able to link it to the new account Or would that confuse matters still further if their back end systems see 2 accounts with the same Passport/other identification etc.

I see from previous threads that others have had IT problems with IberiaPlus, so I'd be interested in hearing how users resolve those issues (if they did at all).

Thanks for any suggestions.