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Old May 5, 2023 | 2:48 pm
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guv1976
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Originally Posted by mfrankel
I have tried to call and chat with Hilton for over 2 hours. Overnight my Hilton Honors account (which is ON my Hilton Amex) has just disappeared with the over 600K points in the account. I call and they say they have no record. I give them multiple past reservations (of which I have confirmation numbers with the Hilton account #) and they keep saying okay let me refresh my screen. Then they give me the same answer as there is no account. So frustrated. Does anyone have guidance.
Thanks
Call back and ask if they can see an HHonors number associated with any of your past reservations. Then, ask to be transferred to the Fraud Department.
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