Originally Posted by
Hawkest
Was recently at a Ritz internationally and had a complicated reservation with a few rooms. I received innocent credit for one portion of the trip, but after filing a missing stay request I was initially told I’d be credited the points right away, was then told to ignore that, and then just found out my claim was denied. To put it in context, it was an overall 11 night stay with over 30k in spend, and I’ve received credit for 2 nights and only about 35k points. Looking for any help as I’m pretty annoyed and about to give up on Marriott
How many rooms did you have? I think you can only receive points for up to 3 rooms. And what is your Marriott status?
It does seem strange that after spending $30K, you only received 35K pts. Should be more like 300K pts plus elite bonus. However, many things don't earn points like resort fees, parking, spa services, etc.
If this was a group meeting/reservation, points are calculated differently, and I don't know how it's done.