Originally Posted by
SusanDK
Thank you. I have tried login.gov (secure.login.gov) and when I click to choose another authentication method, there are no options. I also do not find any option to scan a QR code to configure an authenticator app. I received a response back from my query to login.gov which basically said I would have to delete my account and start over. As far as I know, I previously set it up with the authenticator app, but my app (Google authenticator) seems to have deleted all previous accounts I set up. The only way to add a back-up method as a secondary method to the authenticator app is to log into one's account to do so! So I'm in a constant loop on the site.
I have an authenticator app set up and I see this when I log in:
If I choose "Add authenticator app" I am prompted to add another app if I wish to do so. I'd suggest deleting your account or looking into properly migrating your Google Authenticator stuff from an old device. Apps like 1Password, btw, allow you to use the same authentication from multiple devices, which is c
nvenient.