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Thread: J W Marriott Anaheim, CA [Master Thread]
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Old May 4, 2023 | 8:50 am
  #29  
Out of my Element
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Originally Posted by OfficeGlenn
In my case, the front desk didn't even mention the welcome gift until prompted.

I honestly think Marriott should either scrap the welcome benefit guarantee or find another way for the guest to report it instead of needing to speak to a manager - it just places a hotel guest in an awkward situation where a guest has to escalate to a hotel manager, and isn't a particularly good way to start a trip.

My room wasn't available until around 6:30 PM, but they did offer to move me to a different lower category room which was available immediately which I declined.
I agree about the guarantee.

The room being so late should have resulted in cash or a ton of points to you, or at least quite a few drinks in the bar or a comped meal
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