Originally Posted by
Out of my Element
I can't count the number of times the desk has told me "and I've credited you the points for the welcome gift, instead of giving a choice.
You deserve points for the 2nd room not being available. When did the room open up?
In my case, the front desk didn't even mention the welcome gift until prompted.
I honestly think Marriott should either scrap the welcome benefit guarantee or find another way for the guest to report it instead of needing to speak to a manager - it just places a hotel guest in an awkward situation where a guest has to escalate to a hotel manager, and isn't a particularly good way to start a trip.
My room wasn't available until around 6:30 PM, but they did offer to move me to a different lower category room which was available immediately which I declined.