Originally Posted by Flumps

I cannot imagine a system which cannot be gotten up and running again within a few days, a week at best, assuming there are proper backups. Even a catastrophic failure shouldn't cause a problem of this magnitude - over 2 months later and nothing. I can tell you for free, in my own IT world I would be fired over this, and quite rightly too. The worst I've ever had is 2-3 days of downtime of a single system because the sheer quantity of data simply took time to restore. Everyone was informed, there was a method to retrieve anything that was needed urgently on demand from the backups, and the systems involved were not business critical, sort of 'business nice to have'. Within the guaranteed 3 days everything was back up and running and I made a change to the way the backups were handled to prevent such a lengthy restore being needed in the future.

I think BA don't have a method to restore OnBusiness and don't know how to 'fess up or what to do to recompense people.