Originally Posted by wyskevin

There is online "feedback form". https://www.cathaypacific.com/cx/en_...ggestions.html

I just used it yeaterday. After submitting feedback, there was an email sent to my email address immediately with tracking number.
It is the same as sending email to CX customer service.

Originally Posted by percysmith

I'm doing a back claim for mother when she travelled to BKK and back over CNY using alias. Alias name and alias docs have been filed with Asia Miles previously.

Tsuen Wan said they can see the alias tix not credited and will sort it out on their end. I asked whether I can email/fax/mail the BPs but agents said they cannot take the BP that way. It's been four weeks and I've just phoned in to chase, still in progress.