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Thread: Cathay - TP / Avios not posting and missing points requests rejected
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Old May 3, 2023 | 6:22 am
  #35  
stewaran
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Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC GGL, HH Diamond.
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Originally Posted by timewarpz
What is HUACA?

Also, same situation for myself and my husband. We both travelled CX from London to Melbourne, so 4 legs in premium economy. Both R and E bookings so should get 100% of the avios and tier points. We still haven't been credited that since our travel in Dec 2022 and Jan 2023.

We submitted the missing avios/tier points in Feb 2023 and got an email indicating that it could take up to 8 weeks. I even tried to contact Cathay recently. They said the issue is on BA side as they haven't heard from BA regarding this.
Who should I raise this with BA?

I am BA Gold so have also called the customer service line. What should I do next? Is there someone in BA which I could email?
"Hang Up And Call Again"

Im in a similar situation and need this flight to qualify for GGL, Finger crossed it gets sorted!
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