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Thread: One less way to reach Cathay
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Old May 3, 2023 | 2:18 am
  #10  
wyskevin
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Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE)
Posts: 430
Originally Posted by wyskevin
There is online "feedback form". https://www.cathaypacific.com/cx/en_...ggestions.html

I just used it yeaterday. After submitting feedback, there was an email sent to my email address immediately with tracking number.
It is the same as sending email to CX customer service.
Update:
After submitting feedback form yesterday, CX customer service replied by email today, less than 24 hours.
CX always replies my request within 24 hours before Covid, and they didn't fail this time either.
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