Originally Posted by
Tafflyer
They have now even removed the link to OnBusiness from the Executive Club logon page. If you ask me, they can't fix it so are hiding the scheme away prior to killing it altogether. I still have lots of OB points and have been fighting for 18 months without success to get some missing points credited. Current flights might still be crediting but I cannot access the system to check. I will want some recompense if they now scrap the scheme, as OB points book into published cash inventory which makes it easy to calculate an approximate cash value.
I cannot imagine a system which cannot be gotten up and running again within a few days, a week at best, assuming there are proper backups. Even a catastrophic failure shouldn't cause a problem of this magnitude - over 2 months later and nothing. I can tell you for free, in my own IT world I would be fired over this, and quite rightly too. The worst I've ever had is 2-3 days of downtime of a single system because the sheer quantity of data simply took time to restore. Everyone was informed, there was a method to retrieve anything that was needed urgently on demand from the backups, and the systems involved were not business critical, sort of 'business nice to have'. Within the guaranteed 3 days everything was back up and running and I made a change to the way the backups were handled to prevent such a lengthy restore being needed in the future.
I think BA don't have a method to restore OnBusiness and don't know how to 'fess up or what to do to recompense people.